Terms & Conditions

Terms of Use
This website is operated by Nepal 24 Hours, Inc., a California corporation. Nepal 24 Hours, Inc., (“AIC,” “we,” “us,” or “our”), through our website www.usimmigrationupdate.com (“Website”), provides: (i) immigration information and products; and (ii) an automated software solution for filling out certain U.S. immigration forms using the specific information and directions you provide, which AIC then delivers to you along with filing instructions (referred to hereafter as the “Service”). AIC provides the Service subject to these Terms of Use (the “Terms”), which may be updated by us from time to time.

By using the Website and/or purchasing our Service, you acknowledge that:

AIC is not representing me in any legal matter;
No attorney-client relationship or privilege is created between me and AIC or its employees;
I have been informed of the nature and limits of AIC’s Service and the cost of the Service; and
No government agency has evaluated, endorsed or approved AIC’s Website or Service.
AIC is not a government agency and is not affiliated with or endorsed by any federal, state or local government agency. We are not a law firm and the Service is not a substitute for the advice of an attorney. Neither AIC nor any of its employees provide legal services or legal advice. This Website is not intended to, and does not, create any attorney-client relationship. No attorney-client relationship will be created between you, AIC or any of its employees through your use of this Website, purchase of the Service or communications between you and AIC or any of its employees or representatives. AIC does not provide the legal services that an attorney provides, and we will not provide any explanation, advice, recommendation or opinion about your legal rights, options, selection of forms or strategies. You or any attorney you retain are representing you in any legal matter you undertake using our Services. You are free to consult with and retain an attorney of your choice at any time. If you have any legal questions or specific or unique problems, please obtain legal advice from a qualified attorney.

A primary advantage of our Website is providing information about the U.S. Citizenship and Immigration Service and U.S. Department of State application processes and requirements. Our Website gives you access to a user-friendly, automated “do-it yourself” software solution guiding you through the process of preparing an application, based on the specific information you provide and decisions you make.

By accessing our Website and/or using our Service in any way, you are agreeing to comply with and be bound by these Terms. In addition, when using our Website and our Service, you agree to abide by any posted guidelines for all of AIC’s services, which may change from time to time, and to comply with all applicable laws, regulations and rules. If you object to any of these Terms, any guidelines, or any subsequent modifications, or if you become dissatisfied with AIC, the Website or the Services, you should immediately discontinue use of the Website and the Services. These Terms remain in force and effect as long as you are a user of the Website and/or a registered user. In the event of termination of any membership, service or feature, you will still be bound by your obligations under these Terms, including any indemnifications, warranties and limitations of liability. You should periodically review these Terms. AIC reserves the right, at any time, to change the Terms by publishing revised terms on the Website. Any use of the Website and/or Services by you after AIC’s publication of any such changes shall constitute your acceptance of these Terms, as modified, with regard to any additional use of the Website or additional purchase of Services. You agree that AIC is permitted to access and use any other information provided by you to perform the Service and, if necessary, to access such information to obtain contact information in order to provide notifications relating to the Service AIC provided to you.


Access to the Website and Service and Restrictions on Your Use
AIC grants you a limited, revocable, nonexclusive, non-transferable license to access our Website and use our Service for your own personal use only. You may not download or modify any portion of the Website except as expressly permitted by AIC. No Materials (as defined in Paragraph 14 below) from the Website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way without AIC’s express, written permission. Violation of these Terms results in the automatic termination, without notice, of your license to access the Website and use the Service, and also may constitute the infringement of AIC’s copyright, trademark and/or other rights. You agree not to access or try to access any computer system of AIC, its programs or its data that are not made available for public use. Except as expressly stated herein, you are not granted any right or license, by implication, estoppel, or otherwise, in or to any patent, trademark, copyright, or proprietary right of AIC’s or any third party, in connection with your use of the Website and any Materials provided by AIC or any third party on the Website. Elements of the Website, including custom graphics, images, logos, page headers, sounds, button icons, and the “look and feel” of the Website (including its design, layout, color combinations, button shapes and other graphical elements) are protected by copyright, trade dress and other state and federal laws and may not be copied or imitated, in whole or in part.

You agree that you will not do any of the following:

Use any data mining, robots, spiders, or similar data-gathering and extraction methods within the Website or in any way reproduce or circumvent the navigational structure or presentation of the Website or its contents.
Circumvent, disable or interfere with the security of the Website or features that prevent, limit or restrict use or copying of the Website or any Materials.
Copy, reproduce, republish, upload, post, transmit, or distribute in any way any Materials, in whole or in part, without our written permission, other than as expressly allowed by us.
Transmit any software or other materials containing viruses, worms, Trojan horses, defects, date bombs, time bombs or other destructive or harmful items.
Modify, adapt, sub-license, translate, sell, reverse engineer, decompile or disassemble any portion of the Website or attempt to derive any source code or underlying ideas or algorithms on the Website.
Do anything that imposes or may impose, in our sole judgment, an unreasonable or disproportionately large load on our (or our third party providers’) infrastructure.
“Frame” or “mirror” the Website or any part.
Use the Website, the Service or any Materials for any unlawful purpose.
Spam or flood.
Resell or make commercial use of the Website, the Service or Materials; or (b) make any derivative use of the Website, the Service or Materials.
Privacy Policy
AIC’s Privacy Policy, as displayed on our Website, is part of these Terms. Please read it, because you are agreeing that it applies to our collection and use of information from you.

Registering For An Account
You are free to browse our Website and view public content without registering. As a condition to using certain aspects of the Website or purchasing our Service, you must register with us and create a User ID consisting of a password and valid email address (“User ID”). You must give us accurate and complete registration information. Not doing so breaches these Terms and may result in termination of your account. Do not (i) use the name or email of another person with the intent to impersonate that person; (ii) use a name or email of a person other than you without authorization; or (iii) use a name or email that is illegal, offensive, vulgar or obscene. We may refuse registration, cancel a User ID or deny you access to the Website in our sole discretion. You are solely responsible for any activity conducted using your account. You are responsible for keeping your password and security information confidential. Do not use another user’s account without express written permission from that user. You must notify us immediately in writing of any unauthorized use of your account or other security breach of which you are aware. Please read our Privacy Policy. It describes the personally identifiable information we collect, use, disclose, manage and store. You may not transfer or resell your User ID or access to the Website. We are not liable for any harm caused by the theft, misappropriation or disclosure of your User ID, or from you letting anyone else use your User ID.

Pricing and Fees
The prices posted on our Website are the fees we charge for our Service. They are subject to change at any time within our sole discretion. The U.S. Citizenship and Immigration Services (formerly INS) and the U.S. Department of State may charge additional processing and filing fees, which also are subject to change at any time. These fees are not included in our prices. You must pay these fees to the government separately at the time your application is submitted.

Refund Policy / Money-Back Guarantee
If you would like to request a refund of the fee you paid to the Company for use of the Service, your refund request must be made (i) within thirty (30) days of the original payment date and (ii) prior to a) the completed application being printed, b) the downloadable product (e.g. E-Book guide) being downloaded, or c) the physical product (e.g. DVD) being shipped.

From time to time, Company may promote a special offer on its website or via email or any other place of its choice (“Special Offer”). If there is a conflict between these Terms and any such Special Offer, the Special Offer terms, conditions and refund policies shall apply.

Unless specifically stated to the contrary herein, all refunds will be calculated based on the purchase price paid at the time of purchase.

Notwithstanding anything to the contrary herein, if you are a resident of the state of California, Illinois, Maryland, Michigan, Minnesota, or New York you shall have the right to rescind the transaction for any reason, and receive a full refund, within either seventy-two (72) hours or three (3) business days of entering into the contract for such services, whichever is longer.

If, at any time, you receive a final denial from the USCIS of the application you created after successfully using the Service, Company will refund the fee you paid to the Company for use of the Service and any filing fee you paid to the government directly related to the denied application (“Money-Back Guarantee”).

Money-Back Guarantee refund request(s) must be made within ninety (90) days of the date of the final denial by the USCIS. Only the actual applicant (the person whose name appears on the denied application) is eligible to receive a Money-Back Guarantee refund. No refund will be granted to a third party who is not the applicant.

You also will not be eligible for a Money-Back Guarantee refund if your application is denied or rejected by the USCIS because of a clerical error or inconsistency, missed field on your application, incorrect or missing documentation or a similar administrative issue.

We reserve the right to seek additional information regarding the basis for denial by the USCIS prior to issuing a refund. In the event such additional information is requested, we will process your Money-Back Guarantee refund request and make a decision either to approve or deny your request within fourteen (14) days from receipt of all requested documentation.

All approved refunds for credit and debit card transactions are issued within two (2) business days. However, please be aware that it can take your bank up to five (5) additional business days for the credit transaction to post to your credit card or bank account, or for the pending charge to be cancelled.

To request a refund, please Contact Us.

Limitations on Our Service
You agree that AIC is not responsible for any rejection or denial of your immigration application due to ineligibility for the immigration benefit which you are seeking, due to your failure to timely or properly file your application, or for any circumstances outside our control. Further, you acknowledge that USCIS publishes updated forms and changes filing fees from time to time. If you delay submitting your application to USCIS, be sure to confirm that USCIS still accepts the form you have printed and that the filing fee has not changed. You can do so at any time by logging into AIC’s Application Support Center.

Print your forms only on U.S. letter-sized paper (8.5 inches by 11 inches). This is the only paper size that USCIS currently accepts.

We are not responsible if the USCIS does not follow their own guidelines as published on its website.

You acknowledge that we may set limits on the use of the Service and reserve the right at any time to modify the availability of the Service (or any part thereof), including but not limited to the Website’s content, functionality or hours of availability, upon publishing notice of such changes on the Website.

Limitations of Liability and Damages

You agree to defend, indemnify and hold AIC, its affiliates, officers, subsidiaries, affiliates, successors, assigns, directors, officers, agents, service providers, attorneys, suppliers and employees, harmless from any claim or demand, including reasonable attorneys’ fees and court costs, made by any third party due to or arising out of your use of the Service and/or the Website, your violation of the Terms, or your breach of any of your acknowledgements, agreements, representations and warranties herein.


Links to Third Party Sites
The Website may link to other websites that are independent of AIC. These links are provided only as a convenience. We make no representation or warranty as to the accuracy, completeness or authenticity of the information contained in, or the products or services provided or sold by, any such site. You visit any such website at your own risk. You agree that the AIC is not responsible for any loss or damage of any sort you may incur from dealing with such third party website(s).

Ownership of Content
AIC owns and operates this Website. AIC or third parties own all right, title and interest in and to the materials provided on this Website (excluding any Government forms and documents), including but not limited to the “look and feel” of the Website (including its design, layout, color combinations, button shapes and other graphical elements), information, documents, logos, graphics, sounds, page headers, button icons, service marks, trademarks, trade dress, and images (collectively, the “Materials”). Except as otherwise expressly provided by AIC, you may not copy, republish, reproduce, uploade, download, display, post, distribute, or transmit the Materials in any way. Nothing on this Website confers any license, express or implied, of AIC’s intellectual property rights. Any rights not expressly granted to you by these Terms are reserved by AIC.

All Website design, text, graphics, and the selection and arrangement thereof, are owned by AIC. Copyright © 1998-2018, American Immigration Center, Inc. ALL RIGHTS RESERVED.

Digital Millennium Copyright Act
If you are a copyright owner or an agent and believe that any Material or content on this Website infringes your copyright, you may submit a notification under the Digital Millennium Copyright Act (“DMCA”) by providing the following information in writing (see 17 U.S.C 512(c)(3) for further detail):

A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;
Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled and information reasonably sufficient to permit the service provider to locate the material;
Information reasonably sufficient to permit the service provider to contact you, such as an address, telephone number, and, if available, an electronic mail;
A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
Our designated agent to receive notifications of claimed infringement is: American Immigration Center Inc, c/o Paracorp Incorporated, 236 East 6th Avenue, Tallahassee, FL 32303, Attn: DMCA Notice. Only DMCA notices should go to the agent; any other communications should be directed to our customer service department via our Contact Us page.

Enforcement of Rules and Policies
We may investigate any reported violation of our policies or complaints and take any appropriate action that we deem appropriate. While we are not obligated to take any action, such action may include, but is not limited to, issuing warnings, suspension or termination of your rights to use our Website. You agree that AIC shall not be liable to you or any third party for any termination of your access to the Website, and you agree not to attempt to use the Website after said termination. We also reserve the right to report any activity that we suspect violates any law or regulation to appropriate law enforcement officials or other third parties.

In order to protect our rights, property, personal safety, and those rights, property and the personal safety of our users and viewers, and to ensure the integrity and operation of our business and systems, may choose to cooperate with any law enforcement request for information or documents, any administrative, civil or criminal subpoena, or any court order, and we may disclose your information (including, without limitation, user profile information (i.e. name, e-mail address, etc.), IP addressing traffic information, and usage history regarding a user in connection with such circumstances.

You are solely responsible for the content that you submit on or through the Website, and any content or information that you transmit to other users or third party advertisers on the Website.

Choice of Law
The Terms and the relationship between you and AIC shall be governed by the laws of the State of Florida without regard to any conflicts of laws principles.

Dispute Resolution by Binding Arbitration


Most or your concerns can be resolved quickly to your satisfaction by contacting our Customer Service Center via our Contact Us page. In the unlikely event that Customer Service cannot resolve your complaint to your satisfaction, or if we have not been able to resolve a dispute with you after trying to do so informally, we each agree to resolve those disputes through binding arbitration rather than in court. Arbitration is less formal than a lawsuit. Arbitration uses a neutral arbitrator instead of a judge or jury, allows less discovery than courts, and is subject to very limited court review. The American Arbitration Association (AAA) will serve as the arbitration provider. We agree that any arbitration under these Terms will take place on an individual basis. Representative, group, collective or class actions or arbitrations are not permitted. As explained below, if you prevail in arbitration, AIC may pay you more than the amount of the arbitrator’s award and will pay your actual, reasonable attorney’s fees if you are awarded an amount greater than what AIC offered you to settle the dispute before arbitration.

You may speak with your own lawyer before using this Website or purchasing any Service, but your use of this Website and the purchase of any Service constitutes your agreement to these Terms.

Arbitration Agreement:

AIC and you agree to arbitrate all disputes and claims between us before a single arbitrator. The kinds of disputes and claims we agree to arbitrate are intended to be broadly interpreted, including but not limited to:
claims arising out of or relating to any aspect of the relationship between us, whether based in contract, tort, statute, fraud, misrepresentation, advertising, or any other legal theory;
claims that arose before these or any prior Terms became effective;
claims that are currently the subject of purported class action litigation in which you are not a member of a certified class; and
claims that may arise after the termination of these Terms.
For the purposes of this Arbitration Agreement, references to “AIC,” “you,” and “us” include our respective subsidiaries, affiliates, agents, employees, predecessors in interest, successors, and assigns, as well as all authorized or unauthorized users or beneficiaries of Services under these Terms or any prior agreements between us.
This arbitration agreement does not preclude your bringing issues to the attention of federal, state, or local agencies. Such agencies can, if the law allows, seek relief against us on your behalf. You agree that, by entering into these Terms, you and AIC are each WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A REPRESENTATIVE, GROUP, COLLECTIVE OR CLASS ACTION OR ARBITRATION.
You acknowledge that use of this Website and/or purchase of Service constitutes a transaction in interstate commerce. The Federal Arbitration Act (“FAA”) governs the interpretation and enforcement of this Arbitration Agreement. This Arbitration Agreement survives termination of these Terms.
A party seeking arbitration under these Terms must first send, by U.S. certified mail, a written Notice of Dispute (“Notice”) to the other party. A Notice to AIC should be addressed to: American Immigration Center, Inc., c/o Paracorp Incorporated, 236 East 6th Ave, Tallahassee, FL 32303, Attn: Notice of Dispute (the “Notice Address”). AIC may send a written Notice to the electronic mail address that you provided when you created an account, if any. The Notice must (a) describe the nature and basis of the claim or dispute and (b) set forth the specific relief sought (“Demand”). If AIC and you do not reach an agreement to resolve the claim within 30 days after the Notice is received, you or AIC may commence an arbitration proceeding. During the arbitration, the amount of any settlement offer made by AIC or you shall not be disclosed to the arbitrator until after the arbitrator determines the amount, if any, to which you or AIC is entitled.
You may download or copy a form Notice at:
You may download or copy a form to initiate arbitration from the American Arbitration Association (“AAA”) website at:
https://www.adr.org/sites/default/files/Demand for Arbitration Consumer Arbitration Rules.pdf.
After AIC receives notice at the Notice Address that you have commenced arbitration, it will promptly reimburse you for your payment of the filing fee, unless your total claim is for more than $75,000. If your total claim exceeds $75,000, the payment of all arbitration fees will be governed by the AAA rules. The filing fee for consumer-initiated arbitrations is currently $200, but this is subject to change by AAA, the arbitration provider. If you are unable to pay this fee and your total claim is for $75,000 or less, AIC will pay the filing fee directly after receiving a written request at the Notice Address. Except as otherwise provided herein, AIC will pay all AAA filing, administration, and arbitrator fees for any arbitration initiated in accordance with these Terms. If, however, the arbitrator finds that either the substance of your claim or the relief sought in the Demand is frivolous or brought for an improper purpose (as measured by the standards in Federal Rule of Civil Procedure 11(b)), then the payment of all such fees will be governed by the AAA Rules. In such case, you agree to reimburse the AIC for all monies previously disbursed by it that are otherwise your obligation to pay under the AAA Rules.
All arbitration proceedings will be governed by the Commercial Dispute Resolution Procedures and the Supplementary Procedures for Consumer Related Disputes of the AAA (collectively, the “AAA Rules”), as modified by these Terms, and will be administered by the AAA. The AAA Rules are available online at www.adr.org or by calling the AAA at 1-800-778-7879. The arbitrator is bound by these Terms. All issues are for the arbitrator to decide, except that issues relating to the scope, enforceability, and interpretation of the arbitration provision and the scope, enforceability, and interpretation of paragraph (f) are for the court to decide.
Unless AIC and you agree otherwise, any arbitration hearings will take place in the county or parish of the contact address you submitted to AIC. If your total claim is for $10,000 or less, you may choose whether the arbitration will be conducted solely on the basis of documents submitted to the arbitrator, by a telephone hearing, or by an in-person hearing governed by the AAA Rules. If you choose to proceed either by telephone or in person, we may choose to respond only by written or telephonic response. If your claim exceeds $10,000, the AAA Rules will determine whether you have a right to a telephone or in-person hearing. The parties agree that in any arbitration under these Terms, neither party will rely on any award or finding of fact or conclusion of law made in any other arbitration to which AIC was a party. In all cases, the arbitrator shall issue a reasoned, written decision sufficient to explain the findings of fact and conclusions of law on which the award is based.
If, the arbitrator finds in your favor in any respect on the merits of your claim, and the arbitrator issues you an award that is greater than the value of AIC’s last written settlement offer made before an arbitrator was selected, then AIC will pay you either the amount of the award or $2,000 (“the Alternative Payment”), whichever is greater, plus the actual amount of reasonable attorney’s fees and expenses that you incurred in investigating, preparing, and pursuing your claim in arbitration (the “Attorney’s Payment”). If we did not make you a written offer to settle the dispute before an arbitrator was selected, you will be entitled to receive the Alternative Payment and the Attorney’s Payment, respectively, if the arbitrator awards you any relief on the merits. The arbitrator may make rulings and resolve disputes as to the payment and reimbursement of fees, expenses, and the Alternative Payment and the Attorney’s Payment at any time during the proceeding and upon request from either party made within 14 days of the arbitrator’s ruling on the merits. In assessing whether an award that includes attorney’s fees or expenses is greater than the value of AIC’s last written settlement offer, the arbitrator shall consider only the actual attorney’s fees or expenses reasonably incurred before AIC’s settlement offer.
The right to attorney’s fees and expenses discussed in paragraph (d) supplements any right to attorney’s fees and expenses you may have under applicable law. If you would be entitled to a larger amount under applicable law, this provision does not preclude the arbitrator from awarding you that amount. However, you may not recover duplicative awards of attorney’s fees or costs. Although under some laws AIC may have a right to an award of attorney’s fees and expenses from you if it prevails in an arbitration, AIC will not seek such an award.
The arbitrator may award monetary and injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim. YOU AND AIC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITIES AND NOT AS PLAINTIFFS OR CLASS MEMBERS IN ANY PURPORTED REPRESENTATIVE, GROUP OR CLASS ACTION OR ARBITRATION, OR IN THE CAPACITY OF A PRIVATE ATTORNEY GENERAL. Further, unless both you and AIC agree otherwise, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative, group or class proceeding. The arbitrator may award any relief that a court could award that is individualized to the claimant and would not affect other customers. Neither you nor we may seek nonindividualized relief that would affect other customers. If a court decides that applicable law precludes enforcement of any of this paragraph’s limitations as to a particular claim for relief, then that claim (and only that claim) must be severed from the arbitration and may be brought in court. All other claims remain subject to this Arbitration Agreement.
If the total amount in dispute exceeds $75,000 or either party seeks any form of injunctive relief, either party may appeal the award to a three-arbitrator panel administered by AAA by a written notice of appeal within thirty (30) days from the date of entry of the written arbitration award. An award of injunctive relief shall be stayed during any such appeal. The members of the three-arbitrator panel will be selected according to AAA rules. The three-arbitrator panel will issue its decision within one hundred and twenty (120) days of the date of the appealing party’s notice of appeal. The decision of the three-arbitrator panel shall be final and binding, subject to any right of judicial review that exists under the FAA.
Notwithstanding any provision in these Terms to the contrary, we agree that if we make any material change to this arbitration provision (other than a change to any notice address, website link or telephone number), that change will not apply to any dispute of which we had written notice on the effective date of the change. Moreover, if we seek to terminate this arbitration provision, any such termination will not be effective until at least thirty (30) days after written notice of such termination is provided to you, and shall not be effective as to disputes which arose prior to the date of termination.
In order to contact AIC regarding a complaint about the Service, please Contact Us.

Technical Support
If you encounter a technical problem printing or accessing your completed application, or some other problem, AIC’s customer service representatives may be able to help.

If you ask AIC to send your completed application to you, you are specifically authorizing them to log in to your account to generate your application and view your application data.

If you ask a customer service representative to remotely control your computer in order to try to resolve your problem, you acknowledge and accept that AIC is not liable for any technical problems that may persist or arise with your computer after doing so.

These Terms constitute the entire agreement between you and AIC. They govern your use of the Website and the Service and supersede any prior agreements between you and AIC. AIC’s failure to exercise or enforce any right or provision of the Terms shall not constitute a waiver of such right or provision. The Terms do not limit any rights that AIC may have under trade secret, copyright, patent or other laws. AIC’s employees are not authorized to modify the Terms, or to make any additional representations, commitments, or warranties binding on AIC, except in writing signed by an authorized AIC officer. If any provision of these Terms is found to be invalid, you agree that the other provisions of the Terms remain in full force and effect.

You warrant, represent and agree that, by using the Website and/or the Services, you (i) have carefully read and considered these Terms and fully understand its contents, (ii) are consenting to these Terms of your own free will, based upon your own judgment and without any coercion or fear of retaliation, and (iii) you have had a chance to consult independent legal counsel with respect to these Terms.

Further, unless both you and AIC agree otherwise, no court or arbitrator may consolidate more than one person’s claims or otherwise preside over any form of a representative or class action based on any claim you may assert against AIC.

In the event that you breach these Terms, AIC will, in addition to all other available remedies, be entitled to the equitable remedies of a temporary restraining order, preliminary and/or permanent injunction.

Notice for California Users
Under California Civil Code Section 1789.3, California users of the Website are entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.